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Work and Travel Company

Travel booking terms and conditions

Your travel has been booked based on the following terms and conditions, and your (“voucher(s)”) have been booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms & conditions applying to your travel. It is important that you read the relevant corresponding brochure for each of your bookings to understand all applicable terms and conditions. If you require additional information, then we recommend that you contact the Service Provider for further clarification.

BOOKING CONFIRMATIONS

Your responsibilities:-

Open Dated tickets – you must book your travel dates in advance with the individual service provider as per details provided on your voucher.

Tickets with booked dates – it is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the service provider directly, giving adequate notice. You must reconfirm all booked dates 48 hours prior to travel (guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.

CANCELLATIONS AND REFUNDS

Credit card, cash payments and fees paid to us for tours, accommodation and luggage storage are not transferable. If you cancel your travel due to a change of mind, you must pay a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”). In addition, if a Service Provider charges us for the cancelled travel, you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings). The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less a 10% administration fee (“Admin Fee”). The 10% Admin Fee does not apply to: Dive Courses where you fail a Dive Medical test; or Skydives cancelled by the Service Provider within 3 days of booking due to weather. Flight and bus bookings will, in many cases, incur a 100% cancellation fee. Where a refund or other payment applies, you may choose to transfer the whole cost of the tour (less any operator cancellation charges) to another tour. However, we may charge you a transfer fee of $30. Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 30 days processing time.

CHANGES

In cases where individual products / tours have been booked, one change will be free of Charge.  If an itinerary has been booked and includes multiple products / tours, then any changes will be subject to an administration fee. This will be advised at the time of enquiry. All changes are subject to availability.

TRAVEL INSURANCE

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against. We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise regarding or during individual tours or arrangements with individual Service Providers. However, to the extent permitted by law we will not be responsible to you for any loss, expense, or damage that you may suffer during any tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider, and you agree that you will not hold us liable in any such circumstance.

SERVICE PROVIDERS

We endeavour to package tours that will meet and exceed your expectations. However, we take no responsibility for any matters that arise regarding or during individual tours or arrangements with individual service providers. We appreciate your feedback, whether complaints, compliments, or suggestions. However, to the extent permitted by law we will not be held responsible for any loss, expense, or injury that you may suffer during any particular tour, accommodation stay, or travel itinerary booked with us, regardless of the cause. These matters are the sole responsibility of each individual service provider, and you agree that you will not hold us liable in any such circumstance.

PRICES

We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by service providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.

EXTRA COSTS

Many tours have extra costs, and you should be aware that there may be added expenses. These expenses will differ for each Service Provider, but some common extras are:- EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your ticket.

PASSPORT AND VISAS

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred because of such documents not meeting the requirements of those authorities will be your sole responsibility. Transfers between tours may incur a $30 administration fee.

CAR AND CAMPERVAN RENTAL

It is the responsibility of the individual to ensure that they have the relevant and legal drivers license to drive the vehicle they are renting.

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