PRIVACY POLICY

Work and Travel Company undestands the importance of protecting the privacy of all of our customers, suppliers, partners and associates.

This privacy policy contains details relating to the type of information that is collected and recorded by Work and Travel Company and how we use it. If you have additional questions after reading this privacy policy, please do not hesitate to contact us via email at info@worktravelcompany.com.au

General Data Protection Regulation (GDPR)
Work and Travel Company is the data controller of your information; we will collect and retain your personal information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, to resolve any disputes, and where required to enable us to deliver products and services to you only.

If you are a resident of the European Economic Area (EEA) you have certain data protection rights. If you wish to be informed what personal information we hold for you and / or if you would like any personal information removed from our CRM, please contact us via email at info@worktravelcompany.com.au

In certain circumstances you have the following data protection rights:

  • The right to access, update or to delete the information we have on file for you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

Use of Log Files

Work and Travel Company follows a standard procedure of using log files on our website. These files log visitors when they visit websites. All website hosting companies do this as part of the hosting service provided and for analytical purposes. The information collected by log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of gathering this information is to analyse trends, administer the website, track user’s movement on the website, and to compile demographic information.

Third Party Privacy Policies

Work and Travel Company’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective privacy policies of any third-party advertisers or websites for more detailed information. It may include their practices and instructions about how to opt-out.

Collecting or having your data transferred to the Work and Travel Company
In order for us to conduct our business and provide you with the products and services you have signed up to receive, your personal information and / or data may also be provided to us by a third party agency or company with which you have engaged to sign up for a Work and Travel Company program. The information we collect from third party agencies / companies you have engaged or transacted with in your home country include your:

  • Full name
  • Contact details
  • Gender
  • Email address
  • Visa / Passport details
  • Age / Date of Birth
  • Arrival details into Australia

Your Consent
By using our website, signing up for our services, and / or working with Work and Travel Company you hereby consent and agree to our privacy policy and agree to adhere to all terms and conditions.

COOKIE POLICY

This website uses cookies.  By using this website, you consent to Work and Travel Company’s use of cookies in accordance with the terms of this policy detailed below.

Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. Cookies are useful because they allow a website to recognise your device, preferences and can be used to improve your online experience. You can find more information about cookies at: www.aboutcookies.org

There are two main kinds of cookies – session cookies and persistent cookies. Session cookies are deleted from your computer or device when you close your browser, and persistent cookies remain stored on your computer or device until deleted, or until they reach their expiry date.

The Work and Travel Company website use Google Analytics to analyse the use of our website. Google Analytics generates statistics and other information about our website using cookies which are stored on a user’s computer or device. This information generated is used to create reports about the use of our website, and trends of our website users. Google will store and use this information – for more information please read Google’s Privacy Policy which is available here: http://www.google.com/privacypolicy.html

Most browsers allow you to refuse to accept cookies. If you want to restrict or block the cookies that are used by our website (or any other website) you can do so through your browser settings. The ‘Help’ function in your browser should explain how to do this. Please note – blocking or refusing cookies can have a negative impact upon the usability of some websites.

TRAVEL BOOKINGS – TERMS AND CONDITIONS

Any travel booked via our website has been booked on the basis of the following terms and conditions. The enclosed ticket(s) (“voucher(s)”) have been booked by us on your behalf with various service providers. Each service provider may have their own terms & conditions applying to your trip. It is important that you read the relevant & corresponding brochure for each of your bookings in order to understand all applicable terms & conditions. If you require additional information to that contained in the brochure then we recommend that you contact the service provider for further clarification.

BOOKING CONFIRMATIONS

Your responsibilities:-

Open Dated tickets – you must book your travel dates in advance with the individual service provider as per details provided on your voucher.

Tickets with booked dates – it is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the service provider directly, giving adequate notice. You must reconfirm all booked dates 48 hours prior to travel (guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.

CANCELLATIONS AND REFUNDS

Credit card payments and fees paid to us for all travel bookings are not transferable or refundable. If you cancel your travel, you must pay WTC a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”). In addition, if a service provider charges us for the cancelled travel you must also pay WTC the amount that we are charged on your behalf by the service provider. It is  possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings). The cancellation fee will apply in all cases where a tour is able to run. If you are unable to reach a tour due to an “act of God” (for example – a road is cut off due to flooding) the normal cancellation fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the service provider, we will refund you the amount paid for the tour or other travel service less a 10% administration fee (“Admin Fee”). The 10% Admin Fee does not apply to Skydives cancelled by the Service Provider within 3 days of booking due to bad weather – in these cases a full refund will apply. Flight & bus bookings will, in many cases, incur a 100% cancellation fee. Where a refund or other payment applies, you may choose to transfer the whole cost of the tour (less any operator cancellation charges) to another tour. However, we reserve the right to charge you a transfer fee in these cases ($30 AUD). Whilst we normally attempt to process refunds swiftly, situations such as natural disasters may result in delays of up to 30 days (maximum) processing time due to high volume.

CHANGES

In cases where individual products / trips have been booked, one change will be allowed free of charge. If an itinerary has been booked and includes multiple products / tours / trips, then any changes will be subject to an administration fee. This will be advised at the time of your enquiry.
Please note that all changes are subject to availability.

TRAVEL INSURANCE

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travelers take out travel insurance. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred that you wish to be insured against. We recommend that you source travel insurance with a low excess payment to make claiming on cancelled tours worthwhile.

SERVICE PROVIDERS

We endeavour to package tours that will meet and exceed your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual service providers. We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be held responsible for any loss, expense or injury that you may suffer during any particular tour, accommodation stay or travel itinerary booked with us, regardless of the cause. These matters are the sole responsibility of each individual service provider and you agree that you will not hold us liable in any such circumstance.

PRICES

We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by service providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.

EXTRA COSTS

Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each service provider but some of the more common extras are: EMC Tax, stinger suit hire, luggage storage, sleeping bag hire, linen hire, national park fees, food, insurance, acccommodation, equipment hire, petrol levy. We will alert you to any extra costs payable at the time of booking with any information provided to us by the service provider(s) however, you must also check with each individual service provider when you confirm your ticket.

PASSPORT AND VISAS

It is your responsibility to ensure that you have a valid passport, visa and re-entry permit which meet the requirements of immigration and any other government authorities. Any fines, penalties, payments or additional costs incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return. Some countries require a machine-readable passport. Transfers between tours may incur a $30 administration fee.

CAR AND CAMPERVAN RENTAL

It is the responsibility of the individual to ensure that they have the relevant and legal drivers license to drive the vehicle they are renting.